Short description

We are seeking a Salesforce Lead Consultant to own end-to-end delivery across Salesforce Sales Cloud and Service Cloud, drive solution design, coordinate stakeholders, and ensure best practices, governance, and successful user adoption.

Job description

• Own end-to-end delivery for Salesforce Sales Cloud and Service Cloud projects: discovery, design, build coordination, testing, go-live.
• Lead workshops, gather requirements, and translate them into scalable solution designs across Sales and Service processes.
• Design Salesforce architecture approach (data model, security, automation, reporting) with a focus on maintainability and scalability.
• Guide and review configuration/customization: objects, fields, page layouts, record types, validation rules, flows, permission sets.
• Define Service Cloud setup concepts: case management, queues, assignment rules, escalations, service console, knowledge (if applicable), entitlements/SLAs (if applicable).
• Manage stakeholders: scope alignment, expectations, risks, decision-making, and delivery governance.
• Coordinate across teams (business, developers, admins, QA) and ensure delivery milestones and quality standards.
• Oversee data migration approach and cutover planning (in cooperation with data resources).
• Support UAT strategy, training/adoption inputs, and go-live readiness.

Benefits

• Membership in APM.Digital club - become APM Expert
• Beer box for each APM Expert
• 100% work from home
• Multisport card
• Flexible working hours
• Tax and social counseling for freelancers
• Work with the most modern tools on the market in all areas
• Young team, frequent team building

Requirements

Must-have

• ~4+ years of Salesforce experience with strong with strong focus on Sales Cloud and Service Cloud.
• Proven track record leading Salesforce implementations or major workstreams (solution design + delivery coordination).
• Strong knowledge of Sales Cloud processes (Lead-to-Opportunity, pipeline, forecasting, activities).
• Strong knowledge of Service Cloud processes (case lifecycle, routing/queues, assignment/escalations, service console).
• Excellent communication, facilitation, and documentation skills.

Nice-to-have

• Experience with integrations and multi-system process design.
• Experience with delivery leadership (planning, risk/issue management, coordination).
• Salesforce certifications (Sales Cloud Consultant, Admin/Advanced Admin).

The position is suitable for candidates with education

Bachelor’s degree in Computer Science

Language skills

English: very good working proficiency (B2+)

Slovak/Czech: native or very good working proficiency

Number of years of experience

4+ years of hands-on experience